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Testimonials

We have been using promotions r us for many years via their EBAY store and now prefer to order via their website. We were also using Print & Stitch for logos embroidered on vests for field workers. Now that the two companies have merged it makes things so much simpler and we cant recommend Steve and Natalie enough.

Joanne

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Delivery Information

Delivery Costs

We offer flat rate shipping Australia wide:

Regular shipping is $9.95
Express shipping is $11.95 .

Plus $1 per additional item ordered.

Shipping Times

Delivery dates or times indicated by us on acceptance of your order are approximate only and do not constitute a guarantee of delivery or delivery by such date. Therefore, your non-receipt of ordered goods within the expected lead time will not be grounds for you to cancel your order or receive a refund.

Shipping Guarantee

We only ship orders on business days, which are Monday to Friday and exclude South Australian public holidays.

Beyond our same day shipping guarantee, all orders will be posted within 24 hours after cleared payment has been received. Depending on your location, delivery can take between one to seven business days.

Delivery Method

Orders are sent via either Australia Post or TOLL. The carrier and tracking number can be found in the shipment email you receive once the order has been dispatched.

We aim for first time delivery. If you are not at home when your parcel is delivered your parcel may be left in a safe location or taken to a Post Office to be collected (this depends on the carrier and is at their discretion). Extra fees charged to you by third party carriers which may include (but are not limited to) Australia Post parcel storage fees or re-delivery fees are not payable by us. If you work, have gated access to your property or you live in a unit complex please consider entering a work or relatives address so the parcel can be delivered without incident.

We are unable to provide a pick up service.

Same Day Shipping Guarantee

Orders with cleared payment received before 2pm Adelaide time (Monday to Friday and excluding South Australian public holidays) will be dispatched the same day.

In rare circumstances beyond our control (including but not limited to events like power failures, software malfunctions) shipment of orders may be delayed.

Delivery Areas

Promotions R Us delivers Australia wide. International orders are accepted. Some over-sized items cannot be sent to external territories and we will make contact with you should your order contain such items.

Express Delivery

If you require urgent delivery, we recommend you choose the Express Delivery Option at the checkout. For an Express Delivery to be delivered the next business day, your order must be placed and fully paid for before 1pm on a business day (Australian Central Standard Time), and you must be located within Australia Post’s Guaranteed Next Business Day Delivery network. Please use the "Estimate Shipping Time" calculator above to see if you are eligible for next business day delivery. If you live outside the network, your order will be delivered as soon as possible.

Some over-sized items cannot be sent via Startrack (or can only be sent express in limited quantities) and generally this is noted in the description of the item. If you add such items to your cart the check-out process will not allow you to select Express Post. For orders in excess of normal retail quantities we reserve the right to negotiate a revised postage price.

Express Post is a trackable service but does not require a signature upon delivery and may be left at your premises if you are not in attendance. If you are concerned about your parcel being left please nominate a work/relatives address so person to person delivery can take place. We cannot be held responsible for unattended parcels.

Delivery Questions?

Should you have any questions about delivery please do not hesitate to contact us. Details are on our contact us page.

Delivery Information last updated 6 June 2016.